Support Insights Agents

Summary

A multi-agent system built with CrewAI that analyzes customer support ticket data. Role-specific agents classify issues, report on agent performance and customer satisfaction, suggest improvements from past tickets, and generate charts, which come together in one final report.

Highlights

• Agents and tasks configured in YAML for a modular setup
• Custom pandas tool for querying ticket data from CSV files
• Automatic chart generation, with outputs saved to a folder
• Supports CrewAI training and testing runs